Performance Criteria
Communications Skills
Communicates clearly and concisely
Improves the effectiveness of communications and interactions with others
Excels in interpersonal communications
Avoids communication breakdowns
Encourages open communications to achieve mutual understandings
Communicates effectively with all levels of management
Effectively communicates upward, downward an laterally
Develops and maintains two-way communications
Excels in relating well with others
Decision Making
Can be relied on to make sound decisions
Is skilled in formulating solutions to difficult issues
Is willing to make difficult and unpopular decisions
Assembles all available facts before making a decision
Considers all alternatives before making commitments
Carefully evaluates alternative risks
Foresees the consequences of decisions
Communicates decisions with confidence
Strives to improve decisiveness
Delegating
Delegates to improve organizational effectiveness
Delegates to maximize organizational strengths
Demonstrates effective delegation techniques
Empowers employees with the authority and resources to achieve results
Provides subordinates with the resources needed to accomplish results
Knows when and what to delegate
Delegates routine tasks to subordinates
Matches assignments with employee talents/strengths
Encourages subordinates to solve their own problems
Creates a high degree of trust with subordinates
Interpersonal Skills
Identifies and understands personal values of superiors, subordinates, peers and others
Recognizes the importance of first impression
Well accepted by others under difficult circumstances
Develops mutual support
Builds trust and rapport
Understands and knows how to get along with co-workers
Establishes effective working relationships
Builds positive relationships with superiors
Works effectively with multiple superiors
Displays genuineness in dealing with others
Generates synergy
Promotes participative approaches
Respects the opinions of others
Leadership
Is successfully meeting the position’s leadership challenges
Demonstrates natural leadership ability
Displays leadership stature
Excels in training, leading and motivating people
Knows when to retrain and when to exercise power
Is able to assert authority when challenged
Demonstrates decisive leadership ability
Faces problems with confidence and assurance
Is an inspirational leader
Is a catalyst for success
Leads by example
Inspires others to do their best
Displays a strong ability to build credibility
Is quick to gain and maintain the trust of others
Shows appreciation for contributions and achievements
Promotes a high degree of morale
Promotes teamwork
Promotes common purpose
Management Ability
Demonstrates productive management techniques
Stimulates management efficiency and effectiveness
Identifies major management problems and develop solutions
Consistently prepares appropriate recommendations
Effectively resolves conflicts between individual needs and requirements of the company
Demonstrates an ability to overcome internal barriers
Excels in resolving interdepartmental conflicts
Obtains the full support of other departments
Pulls the organization together
Holds subordinates accountable for results
Is a polished and effective professional
Shows strong self management
Recognizes the difference between managing and doing
Avoids managing by crisis
Builds organizational harmony
Encourages efforts toward common goals
Effectively enforces policies, rules and regulations
Avoids overstepping authority
Problem Solving
Displays an ability to solve problems, think, reason and learn
Is skilled in identifying and solving bottlenecks
Is skilled in proposing optional solutions
Develops creative and cost effective solutions
Makes a strong effort to be part of the solution
Effectively solves problems rather then the symptoms
Is quick to identify problems
Focuses on core problems
Solves problems before they become critical
Works well with others in solving problems
Supervisory skills
Maintains consistency of operations
Takes prompt action to minimize down time
Expects and demands superior performance
Places emphasis on results
Brings out the best in employees
Maximizes the value of recognition and rewards for others
Promotes and effective climate
Develops a productive work environment
Is readily accessible to subordinates
Receives full support for staff
Properly asserts authority
Is effective in giving direction and orders
Avoids over-supervising
Understands different personality and traits
Capably manages diverse personalities
Supervises firmly and fairly
Shows genuine respect for others
Encourages constructive feedback
Maintains order and discipline
Promptly disciplines inappropriate behavior
Disciplines without compromising authority
Takes steps to avoid recurrence of errors
Tact and Diplomacy
Handles complaints with tact
Is very confident in handling awkward situations
Accomplishes results without creating conflict
Handles confrontations constructively
In tactful in conflict situations
Displays trust and mutual understanding
Tactfully admits mistakes and errors
Follows proper protocol
Is polite in all situations
Team Skills
Excels in building teams for success
Makes effective use of team resources
Builds strong teams to meet performance goals
Is a strong team builder
Makes a valuable contribution to team objectives
Excels in task-oriented team development
Effectively resolve team conflicts